Terms of Service

Last updated: 12 December 2025 • Brighter Planet Ltd

Definitions

  1. “CarbonCert”, “we”, “us”, “our” means Brighter Planet Ltd, a company registered in England and Wales (Company Number 14002944).
  2. “Website” means the website located at carboncert.com and all associated sub-domains, applications, and interfaces.
  3. “User”, “you” means the individual or legal entity creating an account and/or purchasing Services from us.
  4. “Business User” means a User who is acting for purposes relating to their trade, business, craft, or profession.
  5. “Consumer User” means a User who is an individual acting for purposes which are wholly or mainly outside their trade, business, craft, or profession.
  6. “Services” means the subscription-based or one-off purchase of climate-related actions, including but not limited to the acquisition and retirement of verified carbon credits on your behalf.
  7. “Subscription” means an ongoing Service arrangement with a monthly or annual recurring payment plan.
  8. “Order” means a request by you to purchase Services, which is confirmed by us.
  9. “Payment Provider” means an approved third-party payment processor, such as Stripe.
  10. “Outputs” means any email, certificate, confirmation, statement, badge, logo, or other digital materials provided by us to you to evidence or communicate a Service.
  11. “Tree Purchase” means a one-off purchase of verified tree planting through the Website, distinct from a Subscription.
  12. “Planting Window” means the seasonal period during which trees are physically planted, determined by local climate conditions at the planting site.

Agreement to Terms

  1. These Terms of Service ("Terms") govern your access to the Website and the purchase and use of our Services. They prevail over any other terms that you may seek to impose or incorporate.
  2. By accessing the Website or placing an Order, you confirm that you have read, understood, and agree to be bound by these Terms.

Formation of Contract and Scope of Services

  1. A binding contract between you and us is formed when we formally accept your Order.
  2. All Services are delivered exclusively through digital means.
  3. If you are a Business User, you warrant that you have the full authority to enter into this agreement on behalf of your organisation.
  4. For Tree Purchases, a binding contract is formed when payment is successfully processed. Tree Purchases are one-off transactions and do not create a recurring obligation on either party.

Refunds

  1. Consumer Users: If you are a Consumer User, you have a statutory 14-day cooling-off period beginning on the date you place your Order. If you cancel within this period, you will receive a full refund, provided that we have not yet begun performing the Services for that Order. We may, at our discretion, defer commencement of the Services until the expiry of the cooling-off period.
  2. Business Users: If you are a Business User, you acknowledge that the statutory cooling-off rights do not apply. All payments are final and non-refundable once your Order is accepted.
  3. Tree Purchases: Due to the nature of reforestation commitments, Tree Purchases are non-refundable once payment is confirmed, except where required by law. Consumer Users retain their statutory 14-day cooling-off right under Clause 4.1, provided that planting has not yet been commissioned on their behalf.
  4. We may issue refunds outside these circumstances at our sole discretion. Any discretionary refund does not waive or amend this policy.

Service Delivery and Portfolio Composition

  1. Portfolio Delivery Model: We deliver our Services through a curated, blended portfolio of verified carbon credits and climate projects. We actively manage this portfolio to ensure high standards of quality and impact. You acknowledge that your subscription purchases participation in this collective model, allowing us to allocate funds effectively across multiple verified projects, rather than assigning specific, individual credit titles from a single project to your account (unless expressly agreed in a bespoke contract).
  2. Verification Standards: We warrant that all carbon credits procured and retired by us in connection with the Services will be verified under one or more of the following internationally recognised standards:
    • Verified Carbon Standard (VCS / Verra);
    • Gold Standard (GS);
    • United Nations Clean Development Mechanism (CDM / CER);
    • Puro.earth (including, without limitation, biochar and carbon-removal methodologies).
    For the avoidance of doubt: (a) we do not guarantee procurement or retirement from any particular standard in any given billing cycle; and (b) changes to verification methodologies, rules or accreditation criteria imposed by such standards shall not constitute a breach of these Terms.
  3. Portfolio Variability: You acknowledge and agree that the composition of the portfolio, including (without limitation) the allocation between verification standards, methodologies, geographies, project categories, and removal versus avoidance projects, shall vary from time to time and is determined solely by us. Such variations may arise due to market conditions, credit availability, registry constraints, verification timelines, methodological reforms, pricing, or other operational and commercial considerations. You confirm that such variations do not constitute a defect in the Services and shall not give rise to any right of refund, compensation, or cancellation (save as required by law).
  4. Project Descriptions and Examples: The projects featured on the Website and in our marketing materials reflect the types of verified projects that form part of our portfolio and are representative of the standards and methodologies we support. However, project availability varies over time, and the specific projects used for any billing cycle may differ from those highlighted. Illustrative content must not be interpreted as a commitment to retire credits from any particular named project, provided that all credits retired on your behalf comply with Clause 5.2. Public-facing portfolio displays may be incomplete or non-representative and must not be relied upon as a real-time record of allocations.
  5. Retirement Process and Timing: Carbon credits will be procured and retired following successful receipt of payment for the relevant billing cycle. You acknowledge that (i) retirement requires interaction with external registries and third-party systems, (ii) such processes may experience delays, batching or administrative lags outside our reasonable control, and (iii) retirement confirmations and registry entries may not be instantaneous. We shall have no liability for delays attributable to registry operators, verification bodies, standards organisations, or other third parties.
  6. No Guarantee of Carbon Neutrality: While we procure and retire carbon credits in accordance with this Clause 5, we do not guarantee, represent or warrant that your business, organisation or personal activities will achieve carbon neutrality, “net zero”, or any similar environmental outcome. Any such claims made by you are your sole responsibility.
  7. Tree Planting Delivery: Trees funded through a Tree Purchase are allocated to verified reforestation projects and planted during the next available Planting Window. You acknowledge that:
    • Trees are not planted immediately upon purchase but are scheduled to coincide with seasonal rainfall patterns to maximise survival rates;
    • The specific planting site, species, and project allocation are determined by us based on supplier availability and project capacity;
    • Planting confirmation, including site data and monitoring reports, will be provided after the relevant Planting Window concludes; and
    • Estimated CO₂ absorption and habitat restoration figures are lifetime projections based on industry-standard models and are not guaranteed outcomes.
  8. Supplier Allocation: Tree Purchases may be fulfilled through one or more third-party planting partners. We do not guarantee that trees will be planted by any particular supplier or at any particular site, provided that all planting partners operate under recognised verification standards or independent monitoring programmes.

Non-Payment

  1. You agree to pay all applicable fees for the Services using our designated Payment Provider.
  2. In the event of a failed or reversed payment, we reserve the right to suspend your account and all associated Services and Outputs (including the validity of your Badge) until the outstanding balance is paid in full.
  3. Suspension of your account does not constitute termination of the agreement, and you will remain liable for all sums accrued up to the date of suspension.

Your Obligations & Regulatory Compliance

  1. You agree to provide accurate and complete information when creating and maintaining your account.
  2. You are responsible for maintaining the security of your account credentials.
  3. Marketing Compliance: You are solely responsible for ensuring that any public claims you make regarding your environmental impact (including the use of our Badges) comply with applicable laws and regulations, including the UK Competition and Markets Authority (CMA) Green Claims Code and the Advertising Standards Authority (ASA) CAP Code.
  4. You must not use the Services or Outputs in any way that could mislead consumers, including (without limitation) by making environmental claims without a verified emissions-reduction plan or by omitting material information about reliance on offsetting.

Use of Badges, Certificates & Environmental Claims

  1. License to Use: We grant you a non-exclusive, revocable license to display the "Verified" badges and certificates provided by us, solely for the duration of your active Subscription.
  2. No Modification: You must not alter, edit, distort, recolour, resize disproportionately, or otherwise modify any badge, logo, certificate, or other Output supplied by us. All Outputs must be displayed exactly as provided, without overlay, cropping, colour changes, or any other form of adaptation.
  3. Revocation: If your Subscription is cancelled or lapses due to non-payment, your license to display our badges and certificates terminates immediately. You must remove all digital badges from your website and marketing materials within 30 days of termination.
  4. No Guarantee of Status: Our Outputs verify that you have funded a specific volume of carbon credits based on our calculations. They do not constitute a formal legal validation of "Net Zero" status under the Science Based Targets initiative (SBTi) or ISO standards unless explicitly stated in a separate bespoke contract.
  5. Liability for Claims: We accept no liability for any third-party challenges, regulatory fines, or legal action resulting from your use of terms such as "Carbon Neutral," "Climate Positive," or "Net Zero." You acknowledge that the use of such claims is entirely at your own risk and responsibility.

Third-Party Links

  1. The Website may contain links to third-party websites or services that are not owned or controlled by Brighter Planet Ltd. We are not responsible for the content or practices of any third-party websites.

Intellectual Property

  1. All intellectual property rights in the Website, the Services, and the Outputs are owned by or licensed to us. We grant you a limited, revocable, personal licence to view and use the Outputs for your own informational purposes only.
  2. You agree not to copy, reproduce, scrape, or distribute any content from our Website or Outputs without our prior written permission.

Changes to Terms or Services

  1. We reserve the right to modify these Terms or the scope of our Services at any time. We will provide notice of significant changes where practicable. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

Termination & Cancellations

  1. Consumer Users (Cooling-Off): If you are a Consumer User and cancel within the statutory 14-day cooling-off period under Section 4, the agreement will terminate immediately upon receipt of your cancellation notice, and we will refund you in full provided we have not begun retiring credits on your behalf.
  2. Cancellation of Future Renewals: You may cancel the automatic renewal of your Subscription at any time through your account dashboard (under "Billing") or by contacting us. Cancellation stops any further renewal charges but does not entitle you to a refund of fees already paid. For the avoidance of doubt, a cancellation made during a billing period takes effect only at the end of that period, and the Subscription will remain active until that date.
  3. Effect of Cancellation: Upon cancellation taking effect (whether by you or by us):
    • your access to the Services will cease at the end of the paid-for billing period (unless cancelled within the cooling-off period as per Clause 12.1);
    • your licence to use our badges, certificates and Outputs will automatically terminate; and
    • you must remove all badges, certificates and related environmental claims from your website, marketing materials and digital channels within 30 days.
  4. Termination for Breach: We may suspend or terminate your account and access to the Services immediately, without prior notice, if you commit a material breach of these Terms (including non-payment under Section 6).
  5. No Refunds on Termination: Except where expressly provided under Section 4 for Consumer Users exercising their statutory cooling-off rights, no refunds will be issued in connection with any termination.
  6. Surviving Obligations: Clauses relating to intellectual property, liability, indemnity, regulatory compliance, and any other provisions intended to survive termination shall remain in full force after termination.
  7. Tree Purchases: Tree Purchases are not subject to cancellation or termination once payment is confirmed (except under Clause 4.4). Your right to access the impact dashboard and download certificates for completed Tree Purchases survives any cancellation of a separate Subscription.

Disclaimer of Warranties

  1. The Services are provided on an "as is" and "as available" basis. Except as expressly set out in these Terms, we make no additional warranties, express or implied, regarding the uninterrupted availability or accuracy of the Services.
  2. Embedded Code: Where you implement or embed any script, snippet, or other executable code provided by us on your website or systems, you do so entirely at your own risk. We do not warrant that any such code will be free from errors, defects, malware, security vulnerabilities, incompatibilities, or other issues that may affect your systems or third-party services. We are not responsible for any disruption, data loss, security breach, performance degradation, or other damage arising from your implementation or use of such code.

Limitation of Liability

  1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, revenue, data, or reputation.
  2. Regulatory Fines: We specifically exclude liability for any fines, penalties, or legal costs incurred by you in relation to regulatory investigations into your environmental marketing claims (e.g. by the ASA or CMA).
  3. Our total aggregate liability to Business Users in any 12-month period shall not exceed the total fees paid by you to us during that period. For Consumer Users, this cap applies only to the maximum extent permitted by applicable law and does not restrict your statutory rights under the Consumer Rights Act 2015.
  4. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Indemnity

  1. You agree to indemnify and hold harmless Brighter Planet Ltd and its employees from and against any claims, liabilities, damages, and costs (including legal fees) arising out of your breach of these Terms, your violation of any law or regulation (including Green Claims codes), or your use of the Services and Outputs.
  2. You shall defend and indemnify us against any claim, loss, or damages arising from an allegation that any data, branding, or materials provided by you infringe the intellectual property rights of any third party.
  3. Clauses 15.1 and 15.2 apply to Business Users only. Consumer Users retain their statutory rights under the Consumer Rights Act 2015.
  4. We shall defend you against any claim brought by a third party alleging that your use of the Services infringes any UK copyright or registered trademark, and shall pay any damages finally awarded, provided that you: (a) promptly notify us of the claim; (b) give us sole control of the defence and settlement; and (c) provide reasonable assistance. We shall have no liability if the claim arises from your modification of the Services or use of the Services in combination with third-party data or software.

Time Limitation on Claims

  1. For Business Users, any claim you may have against us must be brought within twelve (12) months from the date the cause of action arises, otherwise such claim is permanently barred. For Consumer Users, your statutory rights and limitation periods remain unaffected.

Governing Law and Jurisdiction

  1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
  2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Confidentiality

  1. We will treat all data you provide during the use of our Services as confidential and will not disclose it to any third party except: (a) to our employees, contractors, or sub-processors who require access to perform the Services; (b) where required by law or regulatory authority; or (c) where the information is already publicly available. This obligation survives termination of these Terms for a period of three (3) years.

General Provisions

  1. These Terms constitute the entire agreement between you and us.
  2. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be in full force and effect.
  3. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Contact Information

For any questions about these Terms, please contact us at: [email protected]

Data Protection (Controller-Processor Addendum)

  1. Data Processing: Where we process any personal data on behalf of a Business User in the provision of the Services, you shall be the Data Controller and we shall be the Data Processor. We shall:
    • process the personal data only on your documented instructions;
    • ensure that all personnel processing the data are subject to a duty of confidence;
    • implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk;
    • notify you without undue delay (and no later than 72 hours) after becoming aware of a personal data breach;
    • assist you, at your cost, in responding to any requests from data subjects or regulatory authorities; and
    • at your written direction, delete or return all personal data to you upon termination of the agreement, unless required by law to retain it.
  2. Sub-processors: You grant us general authorisation to engage third-party sub-processors, provided we impose equivalent data protection obligations upon them and remain fully liable for their acts and omissions.
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